Same Day Despatch for orders placed before 3pm Monday to Friday. All later orders will be despatch on the next working day.
All products are shipped discreetly in a plain box or package with absolutely no indication as to the contents.
All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbours. This enables a fully discreet service and your confidentiality.
Goods that are in stock are dispatched within 24 hours. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.
We use Royal Mail and Parcel Force courier.
UK (1 - 3 working days)
Free Shipping for UK orders over £30
Delivery for UK orders upto £30 cost £4.95
Royal Mail: If you are not in when your parcel arrives they will keep the package at their depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us and a re-delivery fee will be charged.
Southern Ireland (3 - 5 working days)
Delivery cost £8.95 regardless the value of order.
Goods are dispatched by Royal Mail Airsure Recorded Delivery, if the parcel weights less than 2kg. Over 2kg then goods are sent via Business Post International and International shipping rates apply.
Europe (3 - 5 working days)
Delivery cost £8.95 regardless the value of order.
Goods are dispatched by Royal Mail Airsure Recorded Delivery, if the parcel weighs less than 2kg. Over 2kg then goods are sent via Business Post International.
Rest of the World (3 - 5 working days)
Delivery cost £12.95 regardless the value of order.
Goods are dispatched by Royal Mail Airsure Recorded Delivery, if the parcel weights less than 2kg. Over 2kg then goods are sent via Business Post International.
Airsure Higher Compensation Cover for these areas
The following countries are high risk areas. An upgrade compensation charge is applied to these parcels of £2.00. This provides extra cover and security.
Belau (Palau), China, East Timor, Fiji, French Southern Territories, Guam, Japan, Korea, Republic of Korea, Democratic People’s Republic of Marshall Islands, Micronesia, Federated States of Mongolia, Nauru, New Caledonia, New Zealand, Norfolk Island, Papua New Guinea, Philippines, Pitcairn
BFPO (British Forces Post Office)
Goods are dispatched by Royal Mail Recorded Delivery.
Free Shipping for orders over £30
Delivery for orders under £30 cost £4.95
Redelivery Charges
Should you fail to pick up your order from your local depot once the initial delivery attempt has been made, the parcel is then shipped back to us, should you still require the product(s), a further Delivery Charge will be applied.
UK: £6.95
Southern Ireland: £8.95
Europe: £8.95
Rest of the World: £12.95
Exchanges and Faulty Items
If an item is returned because you no longer want the item and you wish to exchange it, a further Delivery Charge will be applied.
UK: £6.95
Southern Ireland: £8.95
Europe: £8.95
Rest of the World: £12.95
If an item is returned for an exchange due to a fault.
UK: Free
Southern Ireland: Free
Europe: Free
Rest of the World: Free
If an item is returned claiming it is faulty and in fact the item is not, a Redelivery Charge will be applied.
UK: £6.95
Southern Ireland: £8.95
Europe: £8.95
Rest of the World: £12.95
Cancelled Orders
If an order is cancelled after dispatch a Cancellation Charge will be applied, the cost will be deducted from your refund.
UK: £6.95
Southern Ireland: £8.95
Europe: £8.95
Rest of the World: £12.95
What happens if something goes wrong?
We have a dedicated team looking after your interests and if there are any issues with your parcel we will work to overcome the problem and obtain a delivery for you.
If your parcel is lost on route we will endeavour to obtain compensation for you.
We will liaise with the particular depot on your behalf and resolve any problems swiftly and keep you updated at all times.
Lost Parcels
We do not replace lost parcels free of charge. All parcels are insured on dispatch, and our team will look after the claim procedure on your behalf and all compensation once obtained will be passed onto you, but in the mean time if you wish to have a replacement order sent, this must be paid for in full.
A claim usually takes about 4 weeks to complete.
Royal Mail Procedures
1. We complete a claim form and include proof of posting and copies of commercial invoices to prove the cost of the goods.
2. Royal Mail processes the claim and contacts you to confirm the goods never arrived.
3. The claim is accepted once Royal Mail receives confirmation back from you.
4. We receive a cheque and your account is refunded the compensation in full.
If you do not make an effort to confirm the parcel is missing, no compensation is received from Royal Mail, in turn you are not refunded.
Parcel Force & Parcel Force International
1. We complete a claim form and include copies of commercial invoices to prove the cost of the goods.
2. Business Post International processes the claim.
3. We receive a cheque and your account is refunded the compensation in full.
Delivery times cannot be guarenteed
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