Returns Policy

We have a non branded PO Box number for returning items that are broken, the address is as follows:

WCEonline, PO Box 228, Hitchin, Herts, SG4 0WW

Due to the obvious health and hygiene implications with adult goods, for non broken goods to be returned, the following terms have to be met.

1.       The goods must be unused

2.       The goods must be in its original condition & packaging

3.       Goods that are not heat sealed in the box are not refundable and non exchangeable

4.       Items supplied in sealed packaging that have been opened are non refundable and non exchangeable

5.       The goods must be received back within 14 days from the day you received your order

6.       Lingerie and items of clothing are non refundable and non exchangeable

7.       Videos and magazines are non refundable and non exchangeable

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods, in this case a Delivery Charge will be applied £6.95